Our corporate vision is to “provide exceptional customer service, working in a managed environment and being accountable for and highly disciplined in the general maintenance and property management market”
We are committed to meeting our customers exceptions, seeking to meet that commitment through:
Understanding the needs and requirements of our customers.
Developing and empowering of our employees to do what is needed to satisfy the customers.
Continually improving our services based upon measurable objectives.
We firmly believe that having an effective Quality Management System is essential to attaining the vision and mission of the organization. With this belief, Hammers & Spanners LLC announces its dedications to the implementation and continual improvement of a quality management system that conforms to the standards of ISO 9001:2015.
Our corporate vision and mission are inspired by our commitment and dedication to our customers whom we value the most. Henceforth, we strive our best to ensure that we are able to meet and as much as possible exceed the needs and expectations of our customers.
The benefits of the Quality Management System can only be reaped through continual improvement of polices, procedures and objectives.Henceforth, our process of improvement will be continual with our ultimate goal being to perform ALL of our tasks free of errors.
For us to achieve all these, we believe that our people should be consistent in the application and enforcement of policies and procedures.The success of Hammers & Spanners is driven primarily by its employees through their skills, their commitment and their constructive cooperation.
Our fundamental values illustrate what Hammers & Spanners regards as particularly important with regard to its employees. They form the basis for cooperation between people at Hammers & Spanners. They are intended primarily to support the creation of a culture of trust, assist employees in assuming personal responsibility and promote teamwork and cooperation.
Our Policy is to develop our employees and empower them to perform their tasks to the utmost of their abilities.
In doing so, our people will be inspired and motivated to satisfy and exceed the requirements and expectations of our customers. At the same time, the organization as a whole will be able to contribute to the wellness of the society wheres we belong.
The management hereby endorses the quality policy and commits itself to ensure that Quality Management System will be implemented and continually improved for the benefit of its people and its customers.
Mohammad Al Shamsi
Our vision is to “provide exceptional customer service, working in a managed environment and being accountable for and highly disciplined in the general maintenance and property management market”
As a general maintenance and property management company, we strive to meet and exceed our customer’s expectations through: Understanding the needs and requirements of our customers, developing and empowering our employees to do what is needed to satisfy the customers, continually improving our services based upon measurable objectives, which are set and reviewed annually by the senior management.
Our primary objective in meeting the requirements of our customers is to “Perform our tasks RIGHT the first time” Our process of improvement will be continual with our ultimate goal to perform ALL our tasks “Free of errors”
We are committed to meeting our customer’s expectations, seeking to meet that commitment through:
- Understanding the needs and requirements of our customers.
- Developing and empowering our employees to do what is needed to satisfy the customers.
- Continuously improving our services based upon measurable objectives.
- Being part of the Solution, not the Problem.
- To work smart and provide excellent services that exceeds customer’s expectation.
Quality Management System: The Quality Management System being followed by Hammers & Spanners was developed based on the requirements of the international standard – ISO 900:2015 Quality Management Systems.
One of the key requirements of this international standard is that of the company’s commitment towards continual improvement which is a key word in our mission statement.
Our Quality Manual states that every repeat complaint is to be treated as a Non-conformance and the Quality Objective state that the company should strive to reduce the number of customers complaints by 25% as compared to the previous year. These controls applied by the Quality Management System enable us to improve the quality of our customer service.
As required by the standard, the company conducts training programs twice a year and the performance of each employee is evaluated on an annual basis. The training needs are assessed and relevant topic/subjects included in the annual training programs. The performance evaluation is a two-tier process which gives the employees an opportunity to express their aspirations of gaining knowledge/training in their selected fields of technology.
Hammers & Spanners LLC has on its list of the short-term goals, the tasks of getting the company ISO certified for Occupational Health and Safety (BS 18001) and Environment Management System (ISO 14001).
Maintenance Planning: The main reason for a maintenance plan is that it is the most cost-effective way to maintain the value of an asset. The advantages of a plan are:
- The property is organized and maintained in a systematic rather than in an ad-hoc way;
- Building service can be monitored to assist their efficient use;
- The standard and presentation of the property can be maintained;
- Subjective decision making and emergency corrective maintenance are minimized.
when buildings are neglected, defects can occur which may result in extensive and avoidable damage to the building fabric or equipment.
Neglect of maintenance can also give rise to fire and safety hazards, which could result in buildings owners being found legally liable for any injuries.
Considering the importance of maintenance management, and based on our experience, we, at Hammers & Spanners LLC have maintained the ratio of spending during the annual maintenance period as 70% on planned preventive maintenance activities and 30% on corrective maintenance activities.
Human Resources Development: In order to assist our employees in helping our organization to reach its strategic business goals, we conducted job analysis to create or re-design their jobs which provide employees with a high level of job satisfaction.
“It is in fact difficult to imagine how an organization could effectively hire, appraise compensate or use its human resources without the kinds of information derived from job analysis” (Ivancevish 1995)
The basic human resource activity of gathering detailed information about a particular job’s duties, tasks and responsibilities, has helped our organization achieve strategic goals more effectively and efficiently by avoiding both duplication and overlapping of work in jobs.
Having completed the task of re-organization, the HRD now works with an aim to employ the best available human resource in the country and to develop these resources with the latest trends in technology as well as to improve their ethics.
Our training policy ensures that our employees have the right qualifications and skills, are trained in the latest trends in technology to provide us with the desired end-results. Our servicemen are given special training to cover occupational health and safety standards; work ethics and disaster management techniques.
Computer-Aided Facilities Management: Our Service & Operations department is equipped with Computer-aided Facilities Management software which helps us plan our Preventive Maintenance programs. The idea is to get error-free planned preventive maintenance schedules without overlapping and giving ample time to all our customers depending upon the service to be maintained.
The System calculates the budget for PPM activities and corrective maintenance based on the services being maintained and the contract value. The calculation includes consumables, spare parts, labour-hours, logistics etc. With a system generated PPM schedule and fiscal plan, the team is now ready to execute and achieve the desired results.